Lettings Assistant

Main Responsibilities

• Answer incoming calls, process messages, respond to emails, deal with general requests for information professionally in full and in a timely manner.

• Welcome tenants, landlords and contractors into a tidy, professional office with a friendly and helpful manner.

• Keep databases and spreadsheets up-to-date.

• General office duties: filing, scanning, photocopying, compiling lettings packs, typing and amending documents.

• Ensure the office is covered at all times by liaising with the other team members re appointments.

• Run errands as required to assist in the smooth running of the business.

Tenant Liaison

• Call and email applicants to discuss their requirements, suggesting suitable properties

• Assist potential tenants in the completion of application forms.

• Process application forms and perform all tasks needed for a move into a new property.

• Arrange viewings, ensuring accurate entry in the company diary.

• Carry out viewings, obtain feedback and pass on to wider team and landlords.

• Carry out inspection visits and inventories at properties.

Property Promotion and Admin

• Photograph rental properties and compose marketing descriptions.

• Input and update property information on the company’s customer system, website, social media channels and national property portals.

• Contact utility companies and help resolve bill queries.

• Manage the movement of keys and signs and ensure their safe return to the office.

Candidate Profile - Essential

• Excellent customer service skills and exceptional telephone manner.

• Strong communication skills, both verbal and written.

• Good organisational and prioritising abilities with excellent attention to detail.

• A team player who can work under pressure and who displays initiative.

• Friendly, outgoing and enthusiastic with a professional manner.

• Confident in liaising both internally and externally.

Other Requirements - Desirable

• An interest in property and knowledge of the local area.

• Good working knowledge of standard Microsoft applications: Word, Excel, Outlook.

• Experience of working with a customer system.

Qualifications

• A full clean UK driving license is essential.

It is desirable that the candidate holds a relevant qualification covering essential aspects of letting agency work.  If the ideal candidate does not hold a relevant qualification, the company will arrange training in one of the programmes below. Applicants must therefore be willing to undertake the necessary qualification.

There are currently four programmes leading to qualifications that are considered acceptable by the Scottish Government:

• The LETWELL programme, delivered by Landlord Accreditation Scotland and the Chartered Institute of Housing (CIH) Scotland: CIH level 3 certificate in letting and managing residential property (equivalent to SCQF level 6)

• Propertymark qualifications (formerly National Federation of Property Professionals) programme – Residential Letting and Property Management – Scotland

• The safeagent Foundation Lettings Course (formerly NALS)

• MRICS qualification, but only if certain conditions have been met.

Please apply via email enclosing a CV to julie@ldperth.co.uk by Monday 1^st March at 5pm.